How to order

All products you find on this website can also be ordered directly from your local Rutgerson dealer. In fact, some of our products can only be purchased via our dealers as they require consultation or professional installation. Please don’t hesitate to contact your closest dealer if you are uncertain which product to buy and ask them to order for you, as we don’t have the possibility to offer refunds on products sold via our webshop. Please also note that this is a retail webshop only. If your company want to place an order, please contact us and we will set up an account for you.

Payment

In terms of payment on the webshop, we accept credit cards. The payment method is Paypal, which is a well-known system for webshops all over the world. Prices are stated in Euro, SEK, or Dollar depending on your destination country. Purchases can only be made in the currency available for the country where you choose your delivery to be made.

Taxes

As our webshop is international and we ship to countries all over the world, additional taxes in countries outside Europe may apply. It is the customers’ responsibility to be informed about the domestic taxes and customs situation in their country respectively.

Delivery times

Once your order has been processed you will receive an email confirmation from us, in most cases within 1-2 weekdays.  If your products are in stock they will nomally be shipped the next day. If the desired products are NOT in stock, we can usually manufacture them for you within 2-3 week. But please note that no orders are processed during weekends and holidays. For urgent orders, always contact your closest dealer.

Shipping

Our rates and options for shipping are clearly stated on our website during the checkout process. You will receive an e-mail with a shipment tracking number as soon as your order has been shipped. All shipped packages are insured. If the package and/or the content is damaged upon arrival, please report it to the courier upon delivery.  If you notice any damages when you unpack your items, please contact us. Always keep your receipt.

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